Most Popular Questions

The driving licence is mandatory for renting a vehicle and must be presented at pick up time.

We need to estimate the car rental charges and obtain an authorization number from your bank.
The estimate is based on: – Expected length of rental – Applicable rate including tax – Incidental charges such as gasoline, etc. This amount is not debited. It is held on cardholder’s bank account until the final rental charge amount is debited. Please see our general rental information for more detail.

The excess can be reduced, against payment of an additional fee. When booking on line, please refer to the “Recommended Protection” section on the “Choose Extras” page where you will be proposed a Medium or Premium package that will reduce partially.

Karent offers rate including unlimited mileage, which means that you can drive as much as you want. However we recommend that no individual driver be at the wheel for extended periods and / or without taking appropriate rest.

You must be aged 21 or over to rent a car and in any case have held a driving licence for at least three year. However, the age requirements may vary according to the vehicle category. A Young Driver Surcharge may be applicable in some instances. For online bookings, this information can be found in the pages concerning the Specific Terms. This information will also be given to you automatically if you entered the site quoting your Karent driver ID.

Yes, karent allows you to modify or cancel your reservation online after it is confirmed, provided it is done up to 72 hours prior to rental time. You simply need to click on the “View, modify, cancel your booking” link in My Account section. Please note that you can only modify or cancel the reservations which you made online by yourself. You will not be able to amend online reservations made or modified by Karent Reservation Centre, by a Travel Agency, or reservations made using a different driver ID from the one you are using in your current session. You will receive a confirmation of amendment or cancellation by e-mail.

Karent may permit you to drive into another island with the vehicle. This varies according of car categories and the island you wish to visit. Please check on our Conditions of Rental pages.

Karent provides clients with complete 24-hour emergency road side assistance. The numbers to be called are printed on the rental agreement. In the event of a breakdown or an accident, you will receive prompt assistance. You must always remember to complete an accident report form, if an accident happens, giving a full account of the circumstances in which the accident happened. In the event of an accident, always make out a jointly agreed report with the other person involved (you’ll find one in the folder containing the vehicle’s documents). If you don’t, you could be held liable for the cost of repairing the damage done to the rental vehicle. Please read carefully the rental terms and any instructions provided at time of pick-up. The price of main usual parts is available at Karent station, so that the small damages can immediately be paid at time of return.

After Rental

Rules applicable to fuelling and refuelling depend on the type of rental product you have elected. Please check carefully the rules applicable for every rental you make. Usually vehicles are supplied with a full tank of fuel. At the return of the vehicle, 3 situations may then arise:
1. Return of the vehicle with the same level of fuel tank:
We provide you with a vehicle with a full tank of fuel of a determined level of fuel mentioned in the Rental Agreement.
You return the vehicle with an identical level of fuel.
You pay nothing for either refuelling charge or fuel. Please note that Karent may require you to provide a proof of fuel purchase (receipt).

2. Return of the vehicle with a different level of fuel tank than the level of fuel tank mentioned at pick-up time (Refuelling charge):
If you have not taken up the full tank option and the vehicle is not returned with the same level of fuel to the one identified at pick-up time, you will be charged the cost of the missing fuel plus a refuelling charge

3. Full Tank Option
At pick up you have the possibility to pay for the price of a full tank of fuel. The cost of this will depend on the vehicle category.
You may return the vehicle with whatever fuel is left in it.
Whilst Karent will not charge you for any refuelling charge but Karent will not reimburse you for any unused fuel.

Booking

At the end of the reservation process you will view a “Reservation Confirmation” page with the reservation number highlighted. You will also receive a confirmation e-mail containing the details of your reservation.

Yes, karent allows you to modify or cancel your reservation online after it is confirmed, provided it is done up to 72 hours prior to rental time. You simply need to click on the “View, modify, cancel your booking” link in My Account section. Please note that you can only modify or cancel the reservations which you made online by yourself. You will not be able to amend online reservations made or modified by Karent Reservation Centre, by a Travel Agency, or reservations made using a different driver ID from the one you are using in your current session. You will receive a confirmation of amendment or cancellation by e-mail.

Yes, you can view your reservation by clicking on the Modify / Cancel link in My Account section, after entering your Karent login.

The Karent rental location (pick up station) is required to provide, within a given “guaranteed period”, the requested vehicle category as confirmed at time of booking. This is applicable if the named driver satisfies the rental requirements (minimum age, valid driving licence, etc.).
If the vehicle category cannot be provided during this “guaranteed period”, you will be proposed alternative solutions within one hour after your arrival at the station at no additional cost. The Guaranteed period may vary according to the payment details provided at time of booking: One Hour Guarantee(*): If you did not provide payment card details at time of booking, the Karent rental location can only hold your vehicle up to one hour after the requested pick-up time. Reservation Guarantee Hold (until station closing time): If you provided payment card details and Driver ID at time of booking, a “Reservation Guarantee Hold” applies until the station closing time. This means that the station will hold a vehicle available for the booking. This extended guarantee also automatically applies to prepaid reservations (reservations for which payment was made at the time of booking) and to Ready & First customers. (*) At airport rental stations, the reservation is guaranteed for one (1) hour after the actual flight arrival time if the reservation has been quoted with a flight number.

The driving licence is mandatory for renting a vehicle and must be presented at pick up time

A valid driving licence is required to pick up the vehicle at station. The expiration date of the driving licence must be greater than the return date of your rental.

Additional drivers are authorized to drive the vehicle. They need to be expressly mentioned/identified on the rental agreement

Pets and domestic animals are authorised within our vehicles. However for transportation of any other live animals, a written authorisation from Karent location will be required.

When you will arrive at station for pick-up, you could request for a higher category if available. The Karent staff will provide you with the upgraded vehicle and charge you additionally for the price difference.

A valid driving licence is required to pick-up the vehicle. You will have to show it at counter. The driving licence must be written in Latin characters (European and/or international driving license or  translation)

You may hire a baby seat and/or a booster seat at the daily rate. Please ask for details at Karent Station, or alternatively you can add this product to your booking via the ‘add extras’ button when selecting your vehicle.

During Rental

Under certain restrictive conditions, the declaration of theft or loss of the licence may be accepted if the issue date is sufficiently recent in terms of local legislation and if the local conditions are fulfilled (to be checked locally at counter).

You will need to present to our customer representative:
1) your normal driver’s license, issued by your country of residence and held for a minimum period according to local legislation or conditions. It will be requested at every rental. In addition to your normal Driving Licence, your International Driving Licence is also mandatory if your driving licence is written in a language different to the one of the renting country and/or in characters that can not be read in the renting country. Note that your International Driving Licence is valid only if accompanied by your normal Driving Licence. Driving Licences must be valid in the country of rental.
2) your identification document such as your passport (or your national identity card)
3) your valid credit card with an expiry date after the due check-in date.

We need to estimate the car rental charges and obtain an authorization number from your bank.
The estimate is based on:
Expected length of rental
Applicable rate including tax
Incidental charges such as gasoline, etc.

This amount is not debited. It is held on cardholder’s bank account until the final rental charge amount is debited . Please see our general rental information for more detail.

The rental agreement is the formal contract, signed by Karent and the customer (Renter) at the time of pick up, which shows the terms of the rental, the vehicle statement and the rate applied.

Karent provides clients with complete 24-hour emergency road side assistance. The numbers to be called are printed on the rental agreement. In the event of a breakdown or an accident, you will receive prompt assistance. You must always remember to complete an accident report form, if an accident happens, giving a full account of the circumstances in which the accident happened. In the event of an accident, always make out a jointly agreed report with the other person involved (you’ll find one in the folder containing the vehicle’s documents). If you don’t, you could be held liable for the cost of repairing the damage done to the rental vehicle. Please read carefully the rental terms and any instructions provided at time of pick-up. The price of main usual parts is available at Karent station, so that the small damages can immediately be paid at time of return.

Karent may permit you to drive into another island with the vehicle. This varies according of car categories and the island you wish to visit. Please check on our Conditions of Rental pages.

In the event of loss of vehicle keys, you will need to contact the Karent. According to where you are, it could take between 1 and 4 hours for you to receive the new keys. Additional service charges will apply, as the loss of keys is not covered by our insurance and protections.

Our vehicles are ready to rent once they have successfully passed all the preparation checks. During your rental and according to the mileage run, you will be required to perform customary inspections (oil level, tyre pressure …) in accordance with reasonable and prudent use. You should stay alert for any signal from the warning lights on the vehicle’s dashboard and take any necessary protective action. For detailed information and specifics, please look at the Karent rental terms.

The vehicle should be return to the Karent station at the latest on the date and time shown on the rental agreement document. The hire period will end when you return the vehicle to the Karent station and hand the vehicle keys and the registration documents to a Karent agent or its representative. The rental period is calculated per 24 hours non divisible from the time of pick-up of the vehicle. Karent allows a 29 minutes tolerance period at the end of the rental.

In case you have a fine during your rental, you will receive the fine notice from the police or from Karent and that you will have to pay. In addition, you will be charged of a fine administration fee directly included in your final rental invoice.

Insurances

Additional and extended covers may be purchased on line after clicking on “Pay online” or Pay now” button.You can also purchase extras at the counter at start of rental.

The excess can be reduced, against payment of an additional fee. When booking on line, please refer to the “Recommended Protection” section on the “Choose Extras” page where you will be proposed a Medium or Premium package that will reduce partially.

Excesses will vary, depending on the vehicle category. Our staff, either in the Reservations Department or at the counter, will be happy to inform you about the excess corresponding to the vehicle category you wish to rent.
If new damage is noted when the vehicle is returned, you will be charged the corresponding amount and should the final repair cost (including any applicable administration or immobilisation charges) be lower than the excess charged, the difference will be reimbursed.
If Karent is able to recover the costs of its damage from a liable Third Party, you will be reimbursed in full.

Collision and Damage Waiver is an optional cover (although it may be included automatically in certain rates), available in selected countries, which relieves the customer of any responsibility for collision of or damage to the rental vehicle, provided the vehicle is used in accordance with the terms of the rental agreement.

The basic rent includes third party insurance

Payment Methods

Debit card may be accepted.

The rental will be paid when returning the vehicle, except if you have booked a prepaid rate (Pay online offer). In that case your credit card will be debited for the rental amount at reservation time. For non prepaid bookings, a deposit will be required at time of pick-up and you will pay at the end of the rental.
The accepted means of payment are credit cards, charge cards, vouchers and cash.

Rates

Yes, you may request a Karent quotation and check vehicle availability without making a reservation. Complete only the entry page on your Karent website and click on “Get a quote”. To either save or send a quote, click on “Vehicle and rate details” where you’ll see a more detailed view of the vehicle and the rate. If you wish to make a reservation at this time and with these details simply continue by pressing the “Book” button.

Your total rental rate is calculated based on the information provided at time of booking. Quoted total rate will include any extras you select during the booking process. Our counter agents will review all charges with you to ensure that your total charges meet with your approval when you pick up your car.

Your Karent rental quote takes into account all charges corresponding to your reservation criteria. The list of these charges is printed on the reservation confirmation you will receive. The rates are guaranteed for the rental associated to the confirmed booking.

Your Karent rental quote takes into account all mandatory charges corresponding to your reservation criteria. This quote generally includes the following items :
Value Added Tax (VAT) or any other local tax
Unlimited Mileage.
Third party liability insurance
Collision Damage Waiver (“CDW”)
An excess amount displayed at time of reservation indicates the maximum amount of money you are liable for the event of damage of the vehicle. This excess amount may be waived in some countries by purchasing optional super protections at time of rental.

When you rent a vehicle from Karent, Third Party Liability cover for Bodily Injury and Property Damage will always be provided, in accordance with the legal requirements.
This cover is automatically included in the rental at no extra cost. Please check at car pick-up time. At time of booking Karent always presents a summary of the covers included or excluded. Additional covers not included in the rate may always be purchased at time of rental subject to payment of an additional daily charge. Prices are displayed on the booking confirmation. To select rates with cover included, simply click on the link “Check rates including basic coverage” when you arrive on the “choose vehicle” page.

Karent offers rate including unlimited mileage, which means that you can drive as much as you want. However we recommend that no individual driver be at the wheel for extended periods and / or without taking appropriate rest.

Services

Yes, you can check our “Chauffeur Service” section in our Service section on top of the home page.

Website Navigation

For your security, if you remain inactive on the website for a prolonged period of time, we close the connection to our system and ensure that the personal data entered is removed securely. To restart the process simply clicks the link.

The online reservation service is located on a secure server that guarantees the safety of a transaction.
The system uses SSL (Secure Socket Layer) encrypting technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted.

To contact Karent please refer to our Contact Us section

http://www.karent.gr/contact-us/